A cloud-native hotel PMS is only useful if it gets deployed correctly. CloudReef sends engineers to your property in Makati, BGC, Ortigas, or anywhere in Metro Manila for hardware setup, BIR receipt registration, and staff training. Not a Zoom link.
If you operate a hotel, serviced apartment, or condotel in Metro Manila, CloudReef gives you:
The cloud-vs-local debate is over; cloud won. The new question is who actually shows up to install your hardware, train your staff, and stand next to your front desk on cutover weekend.
Receipt printers, card readers, kitchen displays, room key encoders. Sourced, configured, and tested before they touch your front desk.
Front desk, F&B, housekeeping, management — each role gets a dedicated training block. No "we sent you a PDF, good luck."
CloudReef handles the BIR-CAS registration submission. Your OR format approved, your serial numbering live, before you cut over.
Founders or senior engineers physically present from Friday night through Monday morning. Issues triaged and fixed in real time.
Daily check-ins, on-call response, and weekly retros for the first month. After that, you're on the standard SLA.
Operate two or more Metro Manila properties? One login, one dashboard, per-property and consolidated reporting.
SiteMinder, STAAH, Cloudbeds Distribution, Booking.com, Agoda, Expedia, Traveloka. Two-way sync of rates, availability, and reservations.
GCash, Maya, Grab Pay, Visa, Mastercard, AMEX, JCB. Local rails are first-class, not bolt-ons.
BIR Official Receipts in the format that corporate accounting departments and government agencies require. Government rate codes supported.
Native guest CRM with stay history, preferences, and post-stay automation. Email and SMS supported with PH carrier integrations.
"The difference is showing up. Our last PMS sent us a 40-page implementation PDF and a Zoom link. CloudReef sent two engineers who spent four days at the property. The cutover weekend they were behind the front desk with our team."
A cloud PMS is a hotel property management system delivered through the browser instead of an on-property server. The vendor hosts the software, handles updates and backups, and the hotel accesses it from any device with internet. CloudReef is cloud-native — designed for the browser from day one, not ported from a desktop product.
Cloud-based does not mean implementation-free. Setup requires hardware, training, payment integration, BIR registration of the receipt format, and parallel-run cutover. A local implementation team is on-property the next day. An offshore team books a flight three weeks out.
14 days from contract signing for a property under 80 rooms. Includes hardware delivery, configuration, BIR receipt format registration, staff training, and parallel-run.
Mon–Sat, 8am–10pm PHT. Out-of-hours emergencies route to on-call. Tickets answered by humans who understand BIR cycles and PHP billing.
Yes, directly or through SiteMinder, STAAH, or Cloudbeds Distribution. Most Metro Manila properties run a mix of direct, corporate, and OTA channels — CloudReef handles all three.
Yes. Long-stay rates, owner unit pooling, and multi-property reporting for groups across Makati, BGC, or Ortigas are all native to the platform.
30 minutes. Founder-led. We bring up a live property's data and answer the questions your current vendor avoids.
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